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Refund policy
Shipping & Returns Policy
Last Updated: June 2026
Shipping
Noir BYD ships worldwide to customers in regions where BYD vehicles are officially sold and supported.
Shipping Regions
We currently serve customers across:
Asia-Pacific
Australia, New Zealand, Singapore, Thailand, Indonesia, Malaysia, Philippines, Vietnam, Japan, South Korea, Hong Kong, and surrounding markets.
Europe
United Kingdom, Germany, France, Spain, Italy, Netherlands, Belgium, Norway, Sweden, Denmark, Austria, Switzerland, Portugal, Ireland, and most European Union countries.
Middle East
United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, and other supported markets.
Latin America
Brazil, Mexico, Chile, Colombia, Costa Rica, Uruguay, Argentina, and other supported markets.
Additional Destinations
If your country is not available during checkout, please contact support@noirbyd.com before placing your order.
Processing Times
Orders are typically processed within 1–3 business days after payment confirmation. During peak periods, holidays, promotional events, or product launches, processing times may be extended.
Estimated Delivery Times
Delivery times vary depending on destination, carrier availability, and customs processing.
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Asia-Pacific: 5–12 business days
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Europe: 7–18 business days
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Middle East: 7–18 business days
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Latin America: 10–25 business days
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Other Regions: 10–25 business days
Delivery estimates are provided for reference only and are not guaranteed.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local government fees. These charges are determined by the destination country's customs authority and are the responsibility of the customer.
Noir BYD has no control over these charges and cannot estimate the amount that may be assessed.
Order Tracking
Once your order has shipped, a tracking number will be sent to the email address provided during checkout. Tracking updates may take several days to appear depending on the carrier and destination.
Multiple Shipments
To ensure faster delivery, products may be shipped from different fulfillment centers and may arrive separately. Customers may receive multiple tracking numbers for a single order.
Returns
We offer a no-questions asked 30-day return policy. You may request a return within 30 days of receiving your order.
Eligibility Requirements
To qualify for a return, the item must:
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Be unused and in its original condition
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Include original packaging, accessories, and documentation
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Not show signs of installation, modification, misuse, or damage
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Be accompanied by proof of purchase
How to Start a Return
To initiate a return, contact:
Please include:
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Your order number
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Reason for the return
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Photos if applicable
Returns sent without prior authorization may be refused.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The wrong item was received
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The item arrived damaged
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The item is defective
If the return is approved due to our error, we will provide return instructions and cover reasonable return shipping costs where applicable. Original shipping fees are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and provide:
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Your order number
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Photos of the item
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Photos of the packaging
We will review the issue and work to provide a replacement, exchange, store credit, or refund where appropriate.
Non-Returnable Items
The following items are not eligible for return:
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Custom-made products
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Personalized products
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Special-order items
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Clearance or final-sale items
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Gift cards
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Products damaged through improper installation, misuse, accidents, or unauthorized modifications
Exchanges
If you would like a different item, we recommend placing a new order and returning the original item (if eligible) once return approval has been granted.
European Union Customers
For orders delivered to the European Union, customers have the right to cancel or return an order within 14 days of delivery without providing a reason. Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Please note that banks, credit card providers, and payment processors may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact:
Contact Us
For any shipping, return, warranty, or order-related inquiries, please contact: